Skip to Store Area:

Best iPhone Accessories

The Best iPhone and iPod Touch Accessories at the Best Price!

You're currently on:

  • Home
  • /
  • Customer Service
Search Site

Customer Service

Shipping & Delivery

Where Do We Ship?
Ordering an item from Best-iPhone-Accessories.com? We can ship to virtually any address in the United States.
Shipping Options
Best-iPhone-Accessories.com offers three convenient shipping options.
  • Standard Shipping: This option is free on all qualifying products. Products shipped via standard service are normally delivered within five business days after shipment.
  • 2-Day Shipping: For an additional charge, Best-iPhone-Accessories.com offers this expedited shipping option for most products. Products shipped via two-day service prior to 5:00 p.m. EST are normally delivered by 4:30 p.m. local time two business days after shipment.
  • Overnight Delivery: For an additional charge, Best-iPhone-Accessories.com offers this expedited shipping option on most of products. Products shipped prior to 5:00 p.m. EST via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.
Remember that these estimates are for time in transit only, and that they do not apply until the product leaves the distributor’s facilities. As the delivery of your order is beyond Best-iPhone-Accessories.com’s control once your order leaves the distributor’s facilities, Best-iPhone-Accessories.com cannot assume liability for late deliveries, regardless of the delivery method you specify.
How Much Does It Cost?
Shipping costs depend on the options you choose, the size and weight of the item, and where the order is going. It's really not that complicated. To estimate shipping costs, place an item in your cart and then click the Proceed to checkout button. On the order confirmation page, you can play with different shipping options and preferences to see how the prices and delivery estimates change.
When Do We Ship?
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form and, you'll see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.
Where's Your Stuff?
After you've placed your order, you can check on the shipping status in Your Account.
Signature is required for delivery
If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that, if you are willing to assume the risks of delivering your order without a signature, you may authorize Best-iPhone-Accessories.com to arrange for a delivery that does not require anyone to be at the delivery address.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact Best-iPhone-Accessories.com to make arrangements for reshipment.
Failed Delivery Attempts
Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Privacy & Security

The Best-iPhone-Accessories.com Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected anytime you interact with Best-iPhone-Accessories.com Store, such as when you visit our website, when you purchase products, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority, and we go to great lengths to protect it.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:
  • We may ask for your personal information when you’re purchasing a product.
  • When you interact with Best-iPhone-Accessories.com store, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information.
  • We also collect information for market research purposes to gain a better understanding of our customers and thus provide more valuable service.
  • We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve our website.
When we disclose your information
Best-iPhone-Accessories.com takes your privacy very seriously. Best-iPhone-Accessories.com does not sell or rent your contact information to other marketers.
With our service providers, vendors, and strategic partners
Best-iPhone-Accessories.com takes your privacy very seriously. There are also times when it may be advantageous for Best-iPhone-Accessories.com to make certain personal information about you available to companies that Best-iPhone-Accessories.com has a strategic relationship with or that perform work for Best-iPhone-Accessories.com to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Best-iPhone-Accessories.com policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Best-iPhone-Accessories.com website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
Best-iPhone-Accessories.com takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The Best-iPhone-Accessories.com Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Best iPhone Accessories Online Store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari, Netscape Navigator 3.0 or later, or Internet Explorer.
Our companywide commitment to your privacy
As we said, Best-iPhone-Accessories.com takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Best-iPhone-Accessories.com employees and strictly enforce privacy safeguards within the company. In addition, Best-iPhone-Accessories.com supports industry initiatives, such as RapidSSL, to preserve privacy rights on the Internet and in all aspects of electronic commerce.

Returns & Replacements

Holiday Returns Policy
We understand that many customers order holiday gifts early, so we've extended our returns period for the holiday shopping season. Items shipped between November 1 and December 31, 2008, may be returned until January 31, 2009 for a full refund, subject to the other returns guidelines listed below.
General Returns Policy
You may return new, unopened items sold and fulfilled by Best-iPhone-Accessories.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Refunds
We can process returns and refunds only for items directly purchased from and fulfilled by Best-iPhone-Accessories.com.
How long does it take to receive my refund?
Refunds are requested after we receive and process your return. If you are due a refund for non-returnable items, a refund will be issued when you contact us about your product issue.
For items directed to our Returns Center, You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.
You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within four weeks from the day you sent us your return, please e-mail us for further assistance.
How will my refund be issued?
If you paid by... Your refund will go to... ... after your return is processed
Credit card Credit card 3-5 business days
Bank account Bank account Up to 10 business days
Credit card and gift certificate/card Credit card first, then gift certificate balance 3-5 business days
Returns to Best-iPhone-accessories
Best-iPhone-Accessories.com does not accept direct returns. However return information is available on each product page.

Ordering

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Best-iPhone-Accessories.com does not begin payment processing until Best-iPhone-Accessories.com receives all of the information that it needs and full payment or a full authorization, in the case of credit card, and lease orders.
Best-iPhone-Accessories.com will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.
Your order for in-stock items that are eligible for same-day shipping must be received before your local time of 2:00 p.m., pending payment processing, for there to be adequate remaining time in the day for your order to be dispatched.

Payment, Pricing & Promotions

Payment
Best-iPhone-Accessories.com allows you to make your purchases using any of the payment methods described below. You even can combine more than one payment method for a single purchase. Please read carefully our policies with respect to payment methods before you place your order.
Credit, Debit, and Check Cards
Whether you order online or phone in your order to Best-iPhone-Accessories.com, you may pay by credit, debit, or check card. When you provide Best-iPhone-Accessories.com with your card information, Best-iPhone-Accessories.com will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place. Best-iPhone-Accessories.com will not bill your credit card or process a transaction under your debit or check card until your order ships.
The Best iPhone Accessories Store accepts Visa, MasterCard, American Express, and Discover cards. Best-iPhone-Accessories.com is unable to accept credit, debit, or check cards associated with a billing address outside of the United States.
Debit cards and check cards may have daily spending limits that could delay the processing of your order substantially.
The Best iPhone Accessories Store requires the credit, debit, or check card security code for your card for any telephone or online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover).
Prices
The Best-iPhone-Accessories.com Store endeavors to offer you competitive prices on current products, selected Sale and third-party products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax and shipping charges. Best-iPhone-Accessories.com reserves the right to change prices for products displayed at the Best iPhone Accessories.com Store at any time and particularly to correct pricing errors that appear on the Store.
Promotions
To qualify for a specific promotion, your order must be placed during the specified promotion period. We are unable to apply special discounts to items ordered before or after the dates of a promotional offer. Orders that are shipped to multiple addresses are also not eligible.

Viewing Orders

Once you have placed an order, you can visit online Order Status for shipping and delivery estimates for each item. The items on your order will ship as they become available.
The ‘Ships’ timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
The ‘Delivers’ date range is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery time depends on the shipping method you choose during checkout.
All estimates are based on business days.

Updating Account Information

Using Your Account
By visiting Your Account on Best-iPhone-accessories.com, you can check on your orders, update your account and payment information, and even change your subscriptiong and e-mail communication preferences.
  • Your Orders
    Click the RECENT ORDERS button in the Orders section of Your Account to: See Recently Shipped Orders, Track Packages, Print an Invoice, Combine Orders, Cancel or Change Orders
  • Your Payment Methods and Settings
    The Payment section of Your Account allows you to add to or change the payment methods listed in Your Account for ordering and view check, promotional or Gift Card balances available for future purchases.
  • Your Account Settings
    The Settings section of Your Account contains links for editing your user name and password, and settings related your e-mail, alerts, and subscription preferences.
Updating Payment Information
  • Changing Orders Shipped by Merchants or Marketplace Sellers
    If the item you orders is sold and shipped by a third-party seller, you will need to contact the seller directly to make any order changes. Best-iPhone-Accessories.com transmits your order data to the seller shortly after your order is placed. Once the order is sent, it cannot be modified on best-iphone-accessories.com.
  • Orders Shipping that Can't Be Changed
    If an order is marked as "Shipping Soon," it is being prepared for shipment and cannot be changed by you or by our customer service department. If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable and you will need to place a new order.
  • Troubleshooting Payment Issues
    For information about troubleshooting payment issues, please visit our Payments, Pricing, & Promotions Help section. Advice for how to solve payment issues is available by payment type.
Adding or Deleting Addresses
Want to change the shipping address for an order that you've already placed? So long as the order has not yet entered the shipping process, it's easy to do. Visit the relevant order summary in Your Account.
If you do not have any open orders and simply want to delete an address or edit an address for future use, click the "Manage your address book" link under the Account Settings heading in Your Account. Once you've signed in using the e-mail address and password associated with your account, click either the Edit button or the Delete Address button beneath the address you want to change or remove. Please note that, for your security, you will be asked to confirm your credit card number the next time you place an order using the new, edited address. Please also note that any changes you make will apply only to orders that you place in the future. If you want to change the shipping address for an order you've already placed, visit Your Account.
Changing E-Mail Address or Password
  • Updating Your Password Only
    If you simply forgot your password and need to reset it to access your account, visit the link above and provide your e-mail address. We'll then help you acquire a new one by sending a personalized link to your e-mail address. Your new password will become live right away. If you visit us from a computer you have not used before, we will ask for complete verification of your account information before proceeding with the password change.
    Here are some tips for choosing a password:
    • Passwords are case sensitive. For instance, "PASSWORD" and "Password" are two different passwords. When choosing a password, remember the capitalization you use.
    • Passwords must be a minimum of 6 characters.
    • It's best to avoid passwords that are easy to guess, such as "secret," "password," or "letmein." We also suggest that you avoid using your name, e-mail address, or other personal information that is easily obtained.
    • Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "rivers2!%" is a much stronger password than "rivers."
    • Guard your password carefully. Remember, anyone who knows your password may access your account.
  • Changing Your Name, E-mail, and Password
    If you have a new e-mail address or wish to change your password, use the link above to access the Account Settings page. You'll need to log in with your current e-mail address and password to access these settings. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address.